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I AM
THOMAS THEUNEN

Thomas is a wacky developer with learning as a hobby and a bit of a gadget freak…

Commerce Cloud implementations

Salesforce Commerce Cloud

10+ years of experience to help you grow online

Customer service is as important as commerce

Salesforce Service Cloud

Service doesn't just start after a purchase. I can help you create a lasting connection!

Trailhead

Trailblazer

Since I see learning as a hobby, Trailhead has been teaching me new things every day!

Hi!

 

I am Thomas Theunen, a Salesforce Commerce Cloud Lead & Architect with over a decade of experience in the world of e-commerce and Omnichannel.

 

Starting as an Intershop developer I moved to Salesforce Commerce Cloud in 2016. I gained experience from implementing Intershop projects like G-StarSanomaMS Schippers, and more. 

 

This experience I translated to the Salesforce Commerce Cloud platform to implement full Omnichannel implementations like JBC Torfs.

 

In the past year, I also started as a Service Cloud consultant and “Cross-Cloud” implementations connecting Commerce, Service, and Marketing clouds to create a full customer experience across all channels.

 

Are you looking for an online commerce platform, or looking to bring your service agents to the next level?

 

Maybe you already have a Salesforce platform and want to connect them all to give your customers a personalized shopping experience from their first contact (social, offline, …) and make that connection last!

 

Then be sure to contact me. I will help you make that a reality!

latest achievements

OMODA

The great-grandfather of the current owners was a shoemaker in Burgh, a small village in Zeeland, The Netherlands. Back then free delivery was already a big thing for the Verton family, the shoes were delivered to all customers at home by horse and cart. 

Multipharma

We wish to strengthen the role of the pharmacist in healthcare and to further develop the service and advice in our mission.

Torfs

Schoenen Torfs, founded in 1948, is a belgian shoe retailer with an omnichannel approach. They offer a wide range of affordable and fashionable branded shoes and accessories for the whole family.

JBC

JBC is a Belgian fashion retailer where you find a wide range of clothing for the whole family; ladies, gentlemen, girls, boys and babies! JBC is a family-owned company founded in 1975. They’re known for its personal shopping advice and high-quality clothing at a fair price.